Refund Policy

Last updated: April 6, 2026

This Refund Policy explains how refunds are handled for VisionRise Solutions services and fees.

1) General Policy

Because our work often involves time-based services, customized systems, and reserved capacity, all sales are final unless otherwise stated in writing. Refund eligibility depends on the service type and the stage of delivery.

2) Workflow Solutions (Service Work)

A) Deposits / Setup Fees

• Deposits and setup fees are generally non-refundable once work begins or resources have been allocated.
• If you cancel before work begins, a partial refund may be considered at our discretion, minus any processing fees or completed prep work.

B) Project-Based Work

• If a project is cancelled after work starts, you may be billed for work completed to date.
• Delivered work products (documents, flows, templates, configurations) remain billable.

C) Managed Support (Monthly)

• Monthly support fees are non-refundable once the billing period begins.
• You may cancel future billing by providing written notice at least 7 days before the next billing date.

D) Training / Workshops

• Training fees are non-refundable once the session is scheduled.
• Rescheduling may be allowed with at least 24–48 hours notice.

3) Payment Processing Fees

Refunds, if approved, may exclude non-refundable processing fees charged by third-party payment processors.

4) Program / Housing-Related Fees (If Applicable)

If VisionRise Solutions collects any program-related fees, the specific refund terms for those fees will be provided in writing during onboarding and will govern over this general policy.

5) Chargebacks

If you have a billing concern, contact us before filing a chargeback. Unauthorized chargebacks may result in suspension of services and collections on unpaid balances.

6) How to Request a Refund Review

To request a refund review, email info@visionrisesolutions.com with:

• your name and the business/program name
• date of purchase/payment
• reason for request
• relevant receipts or transaction details

We will respond within 3–5 business days.

7) Changes to This Policy

We may update this Refund Policy from time to time. The “Last updated” date will reflect changes.

Contact

VisionRise Solutions
Email: info@visionrisesolutions.com
Phone: 888-398-9131
Website: www.visionrisesolutions.com

Managed Support (Monthly):
You may cancel Managed Support at any time by emailing info@visionrisesolutions.com. To avoid being charged for the next billing cycle, cancellation requests must be received at least 7 days before your next billing date. Services already delivered during the current billing period are not refundable.

Training / Workshops / Scheduled Sessions:
Rescheduling requests must be submitted at least 24–48 hours before the scheduled start time. Requests made outside of this window may be treated as a cancellation and may not be eligible for rescheduling.

Project-Based Work:
Project timelines rely on reserved capacity and scheduled work blocks. If you cancel after work has started, you may be billed for work completed to date, and any delivered work product remains billable.

How to request changes:
Email info@visionrisesolutions.com with your name, service type, and requested change. We respond within 3–5 business days

One-Time Audits / Process Review Calls

One-time audit/process review calls may be rescheduled one time with at least 24–48 hours notice, depending on availability. Requests made outside of this window may be treated as a cancellation and may not be eligible for rescheduling.